Terms and Conditions
By using the Gelarto Rosa Kuwait website and placing an order through it, you agree to the following terms and conditions:
Orders
- Please ensure that all order details, including your name, phone number, delivery address, and selected products, are correct before completing your order.
- Customers are responsible for providing accurate delivery information.
- Order modifications after confirmation cannot always be guaranteed and depend on the order status and whether changes are still possible.
Prices and Payment
- All prices displayed on the website are in Kuwaiti Dinars (KWD), unless otherwise stated.
- Payment must be completed using the available payment method selected at checkout.
- We reserve the right to update prices or promotions at any time. Such changes will not affect orders that have already been confirmed.
Delivery
- Orders are delivered to areas within the available Gelarto Rosa Kuwait delivery coverage.
- Delivery times may vary depending on the delivery area, order status, and order size.
- Customers are responsible for providing a clear and accurate delivery address and a reachable phone number.
- If the order cannot be delivered due to the customer being unavailable or providing incorrect delivery details, additional delivery charges may apply for re-delivery.
Products and Storage
- Due to the nature of gelato and dessert products, customers are advised to receive and store their orders appropriately upon delivery.
- The appearance or presentation of a product may vary slightly from the images displayed on the website due to the nature of the products and their preparation.
- Some products may contain ingredients that can cause allergic reactions. Customers with food allergies are advised to contact us before placing an order.
Returns and Exchanges
- Due to the nature of our food products and their perishable nature, food products cannot be returned or exchanged after delivery, except in cases where the product is incorrect or there is an issue caused by us.
- If you receive an incorrect product or encounter an issue with your order, please contact us as soon as possible, explain the issue, and provide photos when necessary so that our team can assist you.
Promotions and Discounts
- All promotions and discounts are subject to the terms and conditions specified for each offer.
- Promotions and discounts cannot be combined unless explicitly stated.
- Gelarto Rosa Kuwait reserves the right to modify or discontinue any promotion according to its applicable terms.
Website Usage
- The website must not be used for any unlawful purpose or in any way that may affect the operation of the website or its services.
- All content, images, texts, and trademarks displayed on the website are owned by or licensed to Gelarto Rosa Kuwait and may not be copied, reproduced, or used without prior permission.
Amendments to the Terms and Conditions
Gelarto Rosa Kuwait reserves the right to modify or update these Terms and Conditions when necessary. Any updates will be published on this page, and continued use of the website after such changes constitutes acceptance of the updated Terms and Conditions.
Contact Us
For any inquiries, feedback, or concerns regarding orders, products, or website services, please contact the Gelarto Rosa Kuwait team through the contact channels available on the website.
